FAQ

• Yes, for placing an order you need to make an account. However, you can browse the collections without creating an account. Setting up an account is quite simple. There are various benefits of having an account on website.

You can:

• 1) Track your orders & review past purchases.
• 2) Manage your account details, address book and email preferences
• 3) Add to wish list
• 3) Add to wish list

• If you have forgotten your password, click here to change it or follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page.

• We guarantee we sell 100% authentic products, the materials mentioned are exactly the material used. We guarantee you won’t find any discrepancy between two pieces of the same product except for minor variation.

• If you have any questions on sizing & fit, you can WhatsApp +919836976110 and we will get back to you at the earliest.

• Due to monitor or screen display settings, there may be variation in colors of the products. However, we try to display the colour as accurately as possible. Some products may appear smaller or larger than their actual size. We have mentioned sizes for all products on approx basis. Minor variation may exist

• If you require the OUT OF STOCK product, you can WhatsApp at +919836976110 and we can check if the product can be arranged.

• COD
• BANK
• WALLET

• Online security is of utmost importance to us. Your data is safe with us. All orders are processed through a secure checkout system. We use a genuine payment gateway for our transactions

         Yes

11. CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?

• Once an order is dispatched, we will be unable to change the shipping address

• You will get an Order confirmation email once your order is confirmed. Once an order is confirmed, you will be unable to cancel the order.

• We generally dispatch orders within 3-10 working days from the date of Order confirmation. You will get regular updates of your order on your registered email address. Once the order is dispatched you will get an email with shipping details & a tracking number to track your order.

• We have multiple Shipping Partners like FedEx, Delhivery, Ecom Express, Aramex, etc . All orders are usually delivered within 3-10 working days after dispatch.

• Yes, we use services like Aramex and DHL to ship online. International payments can be accepted via PayPal or Razorpay

Duties and Taxes for international orders have to be checked by your country norms. For delivery in India there shall be all charges inclusive and mentioned. For other countries, custom duty varies respectively. 

• All items from SAV are insured against theft and accidental damage while in transit to the delivery address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box. We recommend you to make a video while opening the parcel for any claims. The seal of the package should be intact and shown in the video

• All jewellery is delivered in SAV boxes. 

• A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. We use cookies to keep track of how often you visit our website, previous purchases and to deliver content specific to your interests. They are designed to assist your shopping and are therefore nothing to worry about. Most browsers are automatically set up to accept cookies, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.
• Registered customers who have cookies enabled will be automatically recognized when they visit Savjewels.in.Your name will appear in a welcome message at the top right hand corner of the website.
• When you proceed to purchase you will be prompted to enter your email address and password and review your shipping and payment details before completing your order. Please note that registered customers will be recognized for 14 days. After this time, users will be prompted to sign back in to their account.